Customer Policy

Customer Policy

Our endeavor is to provide our customers an honest, offbeat, unique, reliable and ‘result oriented’ treatment to their health problems – herbal products at reasonable price – giving them true value for their money.

We promise our customers what can be delivered and deliver them what has been promised.

Customers can write to us at info@grocare.com with their health problems attaching scan copies of their reports for our technical review. They can also call dedicated help line no. at +91 98221 00031 open between 8 AM to 8 PM (Indian standard time) to discuss technical and other matters.

We encourage our customers to write their experiences and send it to us at info@grocare.com or send by SMS on helpline mobile no. 

We are open to our customer’s suggestions and criticisms and based on their feedback, continuously strive to improve.

We respect and protect our customer’s dignity and privacy. We take all reasonable steps to prevent accidental disclosure or unauthorized access to customers information which we consider as ‘confidential’. We never disclose their information unless required to do so by the law or in exceptional circumstances.

Customer’s complaint, if any, is taken with utmost seriousness with ample care and is closed only after a satisfactory solution. 
 

* Testimonials Disclaimer : The testimonials, statements, and opinions presented on our website are applicable to the individuals depicted. Results will vary and may not be representative of the experience of others. The testimonials are voluntary provided and are not paid, nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of patient experiences, but the exact results and experience will be unique and individual to each patient.

* Product Usage Disclaimer : Product usage results will vary and may not be representative of the experience of others who use the products.

* USA FDA Disclaimer : These statements and products have not been evaluated by the USA FDA. They are not intended to diagnose, treat, cure, or prevent any disease or condition. If you have a health concern or condition, consult a physician. Always consult a medical doctor before modifying your diet, using any new product, drug, supplement, or doing any new exercises.