Shipping & Delivery Policy

Within India
For buyers within India, orders from most cities are shipped through DTDC Courier. For villages & remote areas, Indiapost / Speed post is used. Orders are shipped within 1 working day or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company norms. There will be no Courier service on Sundays, National Holidays and Regional holidays of Maharashtra State, India. Grocare India uses good, reputed and reliable courier / Speedpost. Delivery of all orders will be made to the address of the buyer as given in their order "Delivery Address". Utmost care is exercised in packaging and shipping medicines. General transit time is 4-7 working days within India. However, it can vary, so customers are advised to order at least 1 week in advance for giving repeat orders, so as not to miss their dosages.

Payments
Grocare India is proud to use EBS Payment Gateway for fast, easy and efficient secure payments. All major credit / debit cards and Net banking are accepted. One can also do direct bank transfer, bank details mentioned on the website.

Shipping charges
The shipping charge is based on the weight of the product. For multiple products ordered from the same category the program adds up the weight of all the units ordered and charges a single delivery fee.

At present, a flat courier charge of Rs. 100/- is levied separately.

International
For International buyers, orders are shipped and delivered through  DHL, on receipt of your orders online with required payment.  The ordered items shall be shipped within 1 working day and delivery of the shipment shall be subject to Courier Company norms.There will be no Courier service on Sundays, National Holidays and Regional holidays of Maharashtra State, India. The general transit time to most places in the world is 5 to 8 working days, subject to customs clearance in India and also of the customer’s country. Delivery of all orders will be made to the registered address of the buyer as given in their order. Utmost care is exercised in packaging and shipping medicines. Grocare India sends all necessary documents along with the products for customs clearance. However, in case of customs examination, Grocare’s role is limited to giving copies of documents/clarifications to the customer, as needed by Customs authorities of the Customer’s country.

International Payments 
Grocare India is proud to use Paypal for fast, easy and efficient secure payments. All major credit / debit cards and Net banking are accepted.

International Shipping charges 
Our prices are inclusive of DHL Shipping charges. However, for orders below USD 100, a courier charge of USD 35 is levied separately to cover the costs.

Import /Customs duty charges 
Any Taxes, duties or Levies of the buyer’s country is purely on buyer’s account.